00526nam a2200145Ia 450000500170000000800410001710000170005824501220007526000140019730000110021165000180022294200070024099900170024795201160026420260328104327.0260328s9999||||xx |||||||||||||| ||und||  aKalbach, Jim 0aMapping Experiences :b a complete Guide to customer alignment Through journeys, blueprints & Diagrams /cJim Kalbach  bO´Reilly  a408 p.  aILUSTRACIÓN  cBK  c11562d11562  001040708GENaGPCbGPCcGENd2026-03-28i5810l0o760.12 K1243p5810r2026-03-28 15:43:27t1w2026-03-28yBK